If you have questions that you don't find answered here please contact us.
What software/hardware requirements are there?
You need to have a web browser with Flash plugin enabled.
In order to study the course you won't be forced to use any particular OS. However you will be provided with a copy of Backtrack or you can use your own. If you run Backtrack as a virtual machine, you are should have at least 2Gb RAM, 4GB is better.
An internet connection speed of at least 128Kbit/s. 256Kbit/s or higher is recommended.
How do you provide support?
As soon as you enroll in one of our courses you are provided with access to private forum where you will find instructors and community managers available to help you 24/7. Response time is usually a matter of hours (sometimes minutes).
Support for billing, technical and exam-related questions is also provided through email, ticketing service and live chat.
How can I pay?
We accept all major credit cards, Paypal, Wire transfer, 2Checkout, MoneyBookers and purchase order.
MoneyGram or Western Union are NOT accepted.
Are there any hidden fee?
There are no hidden fees. If you are from a country where VAT is required, you have to add VAT to our ticket price. We are legally obligated to collect VAT on your behalf.
There is no software to buy or renewal fees to pay and you get lifetime access to acquired course materials.
What happens when there's a new update to the contents?
You have lifetime access to course material and we will include minor updates to the contents free of charge. Minor updates include: an addition of a new module, a new video, bug fixes, improvements to labs, addition of a small number of new labs.
A major upgrade occurs when there is more than one new module added or the contents added are a significant portion of the material you acquired.
When we issue a new major upgrade you can upgrade to the new version with a minor upgrade fee, or keep your current version. The upgrade fee will be established proportionally to the amount of new content added and according to the time elapsed between your enrollment and the release of the new content. Note: if you enroll today and we issue a new major release you will get the new release for free.
There is no published update schedule and we reserve the right to issue minor or major updates when we see the need.
Can I request a refund if contents are too difficult for me?
We only process refunds/chargebacks for fraudulent transactions.
What is the difference between subscription and full plans?
The only substantial difference between the two plans is that you can have your payment diluted through the subscription plan while nothing changes in terms of the content you receive.
If I choose to pay through the subscription plan, can I still get certified?
Yes, you will be given an eCPPT voucher as soon as you get the entire material (on the 60th day from enrollment).
Your exam deadline will be counted starting from the day you are assigned the eCPPT voucher.
Can I cancel my subscription?
You can cancel your subscription at any time.
As soon as you enroll you will receive 2 logins: one to access our course material and another to access your billing panel on our payment gateway Plimus. By using the Plimus login here you can manage your subscriptions.
Our subscription is meant to facilitate the payment for the course, not for you to receive sections of our course separately.
Once the subscription is completed, your access to the course material is unlimited.
If I choose to pay through the subscription plan, how much do I pay and when?
Under the Subscription plan, you will be billed $349 immediately after enrolling in the course; $200 after 30 days; and the final $200 after 60 days.
Every payment entitles you to receive a new section of our course. After the three billing cycles you will have full life-time access to all our course material and the eCPPT voucher.