What are the software/hardware requirements?
You need to have a web browser with a Flash plug-in enabled.
In order to study the course you won't be forced to use any particular OS. However you will be provided with a copy of Backtrack or you can use your own. If you run Backtrack as a virtual machine, you are should have at least 2Gb RAM, 4GB is better.
An internet connection speed of at least 128Kbit/s. 256Kbit/s or higher is recommended.
How do you provide support?
As soon as you enroll in one of our courses you are provided with access to private forum where you will find instructors and community managers available to help you 24/7.
Response time is usually a matter of hours (sometimes minutes).
Support for billing, technical and exam-related questions is also provided through email, ticketing service and Live chat.
How can I pay?
We accept all major credit cards, Paypal, Wire transfer, 2Checkout, MoneyBookers, Purchase Order.
MoneyGram or Western Union are NOT accepted.
Are there any hidden fees?
There are no hidden fees. If you are from a country where VAT is required, you have to add VAT to our ticket price. We are legally obligated to collect VAT on your behalf.
What happens when there are new updates to the course contents?
You have lifetime access to course material and we will include minor updates to the contents free of charge. Minor updates include: an addition of a new module, a new video, bug fixes, improvements to labs, addition of a small number of new labs.
You have lifetime access to course material and we will include minor updates to the contents free of charge. Minor updates include: an addition of a new module, a new video, bug fixes, improvements to labs, addition of a small number of new labs.
When we issue a new major upgrade you can upgrade to the new version with a minor upgrade fee, or keep your current version. The upgrade fee will be established proportionally to the amount of new content added and according to the time elapsed between your enrollment and the release of the new content. Note: if you enroll today and we issue a new major release you will get the new release for free.
There is no published update schedule and we reserve the right to issue minor or major updates when we see the need.
Can I request a refund if contents are too difficult for me?
We only process refunds/chargebacks for fraudulent transactions. You are given syllabuses and one demo module to see if the course fits your needs before buying.
Will this course teach me how to hack into Facebook/Twitter/[Younameit] ?
No. This is a serious course on Penetration testing.
Will this course teach me how to use Backtrack and Metasploit?
Yes, our course covers how to exploit a remote computer using Metasploit as well as the other most important tools penetration testers use.